Product Support & Repairs

If a prosthetic component is not functioning as expected, we are here to help! If your service representatives can't assist you, you will be connected to our on-call clinician. Note: If you wear Össur products and require support, please consult with your prosthetist.

If troubleshooting is unsuccessful, and if the product is within warranty and the warranty terms are met, Össur will service* or replace the product at no cost to the customer. If the product is out of warranty but within the expected lifetime, Össur will service the product at the cost of the customer.

For Lower Limb Bionic product troubleshooting, please email [email protected] or call 1 (800) 233-6263 ext. 10.

For Upper Limb Bionic product troubleshooting or to initiate a service request please email [email protected] or call 1 (800) 233-6263.

For all other products, please call 1 (800) 233-6263, and we will connect you to our on-call clinical support.

Product Expected Life

Expected lifetime of a product is the period in which it is expected to be safe and effective for its intended use. Regular safety checks, maintenance, repairs, or upgrades may be necessary during the expected lifetime. 
Össur is committed to providing medical products of the highest standards of safety and performance. To that end, Össur commits to servicing all serviceable products* to the end of their expected life.

To obtain documentation related to a specific product’s expected life, please use our Product Expected Life Letter Generator. To obtain documentation related to the service/warranty status of a specific Bionic Device please email the request with serial number to [email protected] (Lower Limb) or [email protected] (Upper Limb).

*Serviceable products constitute products which are eligible for repairs. All bionic products and some mechanical knees are eligible for repairs. Please download the Prosthetic Product Policies document for more information.