Össur ASEAN strives to offer consistent, high-quality customer service. Through value-add resources, innovative services and educational programs, we build close and enduring relationships with our customers.
Top service levels are matched by an established reputation for scientifically-proven technology and successful clinical outcomes. Össur welcomes new customers and potential distributors as part of our global service network.
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Custom Brace Alterations or Cancellations
All custom knee braces are custom fabricated for a unique individual and cannot be restocked. Therefore, alteration or cancellation of a custom order may result in a fee if brace fabrication has already begun. To limit this possibility, please notify Össur of any custom order alterations or cancellations as quickly as possible.
Touch Care Terms & Conditions
Touch Care service and support program runs concurrently with the device warranty for the following products: i-Limb® Quantum, i-Limb® Ultra, i-Limb® Access, i-Digits™, and livingskin™. Additional years of Touch Care coverage may be purchased during, and up until the last day, of Touch Care.